Terms & Conditions


Who are we?

We are Luxury Yacht Charters a trading company of African Luxury Yacht Charters Pty Ltd, a company incorporated in South Africa under company number 2015/289356/07.

Bookings

Bookings are on a request basis only and are subject to availability.

Bookings will be quoted according to length of charter and proposed (hours, days and distance) itinerary.

Quotes are valid for a period of 10 days. Quotations issued further in advance are indicative only and are subject to revision.

Quotes are subject to industry and market related increases including fuel fluctuations.

Full names of guests travelling are to be provided when booking to convert the booking from provisional to confirmed. 

Payment Policy

Only FULL payment secures the charter. No provisional bookings for required times and/or dates can be made without full payment.

Actual amounts will be billed upfront and any fuel used over and above the mentioned nautical miles will be debited directly to the clients account at the current fuel cost of the day.

Luxury Yacht Charters reserves the right to release bookings should payment not be received by the requested date.

The charter fee includes the yacht, captain and crew and is in South African Rands. 

All other expenses such as catering, serving staff, entertainment are additional and must be paid in full before the charter.  

Charter Cancellation Policy

Cancellation within 15 – 30 days of arrival, 50 % of booking amount will be levied.Cancellation less than 15 days prior to arrival, 100% of booking amount will be levied.

In the event that a charter is cancelled due to adverse weather conditions every effort will be made to re-schedule the charter for a date(s) convenient to both the client and vessel, alternatively any deposit or advance payment made by the client will be refunded in full.

In the event that a client has taken up the booking but the boat is unable to proceed to sea due to adverse weather conditions, Luxury Yacht Charters will make every effort to adjust the client’s itinerary to take account of the weather. If unable to do so, the client will be credited with the cost of the diesel based per day included in the daily or quoted charter price and the client will continue to receive all the other facilities and services on board the boat at the marina or wherever the boat is berthed or moored as provided for in the quotation.

Cancellation of charters booked on Christmas Day, New Years Day, New Years Eve, Easter weekend or Ocean Race events will not be refunded.

    Cancellation for medical reasons will require proof in the form of a valid doctor’s certificate.

      Cancellations will only be accepted in writing and they must be sent to info@luxuryyachtcharters.co.za. Please ensure that you get a response acknowledging your cancellation.

        In the event of premature departure, the full extent of the stay as originally booked and confirmed will be charged.

          Refunds of monies paid for bookings are at the discretion of Management.

            We recommend that you take out insurance against cancellation due to unforeseen circumstances. 

            Refunds

            Any refunds will be processed in the same manner in which the payment was made, i.e. if a payment was made via card the refund will be processed back onto the same card, if payment was made online the refund  will be processed the same way, etc.

            PLEASE NOTE: As mentioned below, we use a payments processing service called PayFast, which enables easy, secure and instant transfer of money between online buyers and sellers. Any online refunds will be processed via Payfast and may take up 7 -10 working days for funds to reflect.

            Safety

            The Vessel and/ Captain of the Vessel may terminate the charter, without refund, or recourse from the Vessel and/ or Captain or remove one or more persons from the yacht due to actions by the clients which in the opinion of the Captain jeopardizes the safety of the yacht or persons on board.

            Child Policy

            Children of all ages are welcome on the vessel however if they are minors (under the age of 21) they are to be accompanied by an adult.

            Luxury Yacht Charters and/ or any vessel on our Fleet cannot be held responsible for children on board.

            Third Parties

            No third persons/adults or children sharing with parents are allowed in the cabins. (max. 2 persons per cabin allowed and maximum 8 persons per vessel)

            Boarding Times

            Guests should board 30 minutes before departure and disembark no later than 15 minutes after the agreed disembarkation time.

            Should the guests wish to remain aboard for a longer period, this should be arranged in advance with the master. Pro-rate rates apply.

            Right of Admission

            Right of admission reserved, and all passengers are required to be in possession of a valid boarding pass before boarding the vessel.

            Force Majeure

            Force Majeure is defined as any cause attributed to acts of GOD, accidents, natural disaster, industrial action, unsuitable weather conditions or other natural occurrences beyond the reasonable control of the Vessel not caused by the Vessel's negligence. No warranty is made as to the suitability of weather with respect to the charter. The Captain shall have the option of terminating or cancelling the charter any time that he deems necessary.

            General

            Luxury Yacht Charters and/ or any vessel on our Fleet cannot be held liable for any damage to or loss of personal goods.

            Luxury Yacht Charters and/ or any vessel on our Fleet reserves the right to charge for pilferage or damage to the vessel and/or its equipment and instrumentation.

            All passengers, once aboard the vessel, fall under the direct authority of the Skipper and Vessel Operators and undertake to comply with any requests and/or instructions issued to them by such persons.

            Passengers undertake, at all times, to respect the environment and will not intentionally pollute, damage or otherwise harm sea life and the surrounding environment.

            Each and every passenger will be required to sign and indemnity form before being allowed on board the vessel.

            Luxury Yacht Charters, any vessel on our Fleet and/or the Operator will be free from liability for failing to provide a service due to industrial action, unsuitable weather conditions, technical problems or other events beyond the Operators reasonable control.

            Passengers bear the sole risk of injury to themselves or loss or damage to their property from whatsoever cause that arises, and acknowledge that they waive and abandon any claim or claims which they may have against the owners, management, master or crew of the vessel arising from any cause whatsoever including the negligent action or omission of the owners, management, master or crew of the vessel.

            Our Website

            Any transaction you enter into with us through our website: www.luxuryyachtcharters.co.za is entered into with Luxury Yacht Charters. Information you provide to us either on our website, by e-mail or through any other means of communication is held by Luxury Yacht Charters.

            By accessing our website you automatically agree to the following terms and conditions. Our website is provided for your personal use and must not be used for any commercial purpose.

            We may change our website and correct, or update, information (including product information) at any time- without prior notice. Except with regard to the descriptions of products available for order, we do not guarantee the accuracy of any information provided on our website.

            We do not represent or warrant that the material contained in our website, any of the functions of our website and the server will operate without interruption or delay or will be error-free, free of any defects,viruses or bugs or compatible with any other software or material. You must not transmit through, or to, our website any material which is defamatory, distressing, harmful, obscene, pornographic, threatening or material that might infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or material which does not comply with all relevant laws.

            Ordering on-line

            We have taken great care to present the products on our website as accurately as possible but the images you see will, of course, depend on the display and colour capabilities of your viewing equipment. Consequently, we cannot guarantee that the product images you see are a totally accurate representation of the actual merchandise.

            Ordering by telephone

            Our sales advisors will be delighted to help you place an order over the telephone, advise on the range of merchandise we offer on our website and help you with queries about payment. Please call +27 (0) 81 433 4041 at any time between 9am and 5pm, Monday to Friday.

            Before placing an order please read the following information:

            • Accepting your order
            • Delivery Charges
            • Returns Policy and Instructions.

            These pages form an important part of our terms and conditions. They also contain important information about your order.

            By submitting an order to us either through our website or by telephone you represent and warrant that the payment details provided are valid and correct and that when your order is accepted and processed by us, payment will be made in full. If the Billing details for your order are the same as your Delivery address details, by placing an order on our website, you confirm that you are the person referred to.

            Pricing Policy

            All prices shown on our website are in South African Rands and are inclusive of VAT at the applicable rate, but may change from time to time. We reserve the right to change prices if there is a change in the applicable VAT rate and will do our best to ensure that prices are always correctly shown.  However, very occasionally, an error may occur. In this unlikely eventuality, we will attempt to contact you at the e-mail address you gave us when you placed your order. If we cannot contact you, or if we receive no response to our e-mail, we will continue to process the remaining items on your order.

            Product Availability

            If an item sells out we will take it off our website at the earliest opportunity and it may not be made available again. If items that you order should be out of stock, or delayed for any reason, we will try to contact you at the e-mail address you provided when placing your order.  If we cannot contact you, or receive no response to our e-mail, we will continue to process the remaining items on your order.

            All items are subject to availability. If, due to unforeseen circumstances, it is necessary to substitute an item, the item will be of equal or greater value than that it replaces. Substitutions will only be made with your consent.

            Accepting your order

            The acceptance of your order will be deemed to occur on allocation of the items to your order. The completion of the contract between you and us will occur when the order is dispatched, unless you have cancelled the order- in accordance with our instructions.

            We will send you an e-mail acknowledging your order, once it has passed through our security checks.

            We may not accept your order for one of the following reasons:

            • We may have been unable to obtain authorisation for your payment.
            • The item you ordered may be out of stock. (See Product Availability).
            • We may have identified a pricing or product description error.
            • There may have been a failure to meet the eligibility to order criteria as set out in our Terms and Conditions.

            Delivery Charges

            A charge (according to the rate/service that you select) will be made to cover postage and packing on orders below R500. Orders above R500 are free of charge within the Republic of South Africa. Contact us for International shipping rates as this will be added on top of the purchase price before your order is dispatched.

            We aim to process and deliver items in stock within 4 - 5 working days from order date to virtually anywhere in the Republic of South Africa: to your home, place of work or any other address you wish to specify.

            Please contact us for International Shipping Rates, once contact has been made we will provide you with quote for shipping your item. Upon receipt of payment for the shipping, your items will then be dispatched. Luxury Yacht Charters does not take responsibility for any customs charges or holding/return fees on any goods held or charged during internationally delivery. Customers are encouraged to research the rules of their delivery address before placing international orders with us.

            Payment

            • We accept the following methods of payment:  PayFast, EFT (Electronic Fund Transfer), Visa and Mastercard credit cards.
            • We offer the option for you to apply for a credit facility through Mobicred.
            • We do not accept American Express as a method of payment.
            • We take payment from your card at the time we process your order ready for despatch.

            How does it work?

            We use a payments processing service called PayFast, which enables easy, secure and instant transfer of money between online buyers and sellers. 

            With PayFast, buyers can make secure and instant online payments to sellers for goods and services. Buyers don't pay anything to use PayFast and sellers are charged a small percentage of each successful transaction. The payments are kept in the seller's PayFast account. When the seller requests a Payout, the money is transferred to their bank account. You can accept payments through PayFast if you're an individual, a registered business or a charity.

            Cancelling your order

            If you would like to cancel your order please contact our Customer Services Department by calling +27 (0) 81 433 4041 or return your acknowledgement e-mail to us stating your intention to cancel your order.

            We always make a great effort to process orders immediately thus it may not always be possible to cancel an order being dispatched in time.

            In this instance please return the order following the returns instructions contained in the parcel.

            Returns Policy

            While we hope that you are delighted with your order, if you are not perfectly satisfied with your goods, we will offer you a full refund or exchange. In order to receive a refund or exchange, the item(s) must be unworn and in perfect condition, with all the labels attached, in the original packaging and you must contact us by emailing us on info@luxuryyachtcharters.co.za.  We can only issue refunds or exchanges on items that are returned to us within 7 days of receipt within the Republic of South Africa and 14 days of international receipt.

            All successfully returned items will be credited to the account used to originally purchase the items. Any items returned from a delivery address outside of the Republic of South Africa will incur any taxes, import duties or shipping charges that apply.

            PLEASE NOTE: ‘Unworn and in perfect condition’ means that there are no marks on the item or any damage to the item. We will not accept any item with any indication that it has been used. In such cases, the item will be returned to the purchaser. Luxury Yacht Charters is not responsible for any item that is not returned in the manner set forth above. 

              Vouchers Policy

              Vouchers are only redeemable against the gift mentioned. Vouchers are non-returnable, non-transferable and not redeemable for cash or any equipment and are only redeemable at Luxury Yacht Charters. The voucher is valid for one (1) year from the date issued on the voucher. Luxury Yacht Charters preserves the right to change these terms and conditions at any time.

              Privacy and Security

              We have gone to great lengths to create this Privacy and Security policy to demonstrate our commitment to your privacy and the protection of your information. Our website uses the latest technologies to provide a safe, secure site for electronic commerce transactions.

              Our Privacy and Security policy forms part of these Terms and Conditions. Visitors under the age of 16 should not sign-in to our website or submit any information to us. The intellectual property rights in our website are owned and controlled by Luxury Yacht Charters. All material featured and information provided on our website, whether text or images, are protected by copyright, trademark and other intellectual property rights and are owned by or licensed to Luxury Yacht Charters.

              You may download, electronically copy or print any of the contents of our website on condition that you are using them for personal and not for commercial purposes. Use for any other purpose is strictly prohibited without prior written permission from Luxury Yacht Charters. No right, title or interest in any of the contents of our website will be transferred to you as a result of downloading, electronically copying or printing or attaching to e-mail such material.

              Liability and Indemnity

              In relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of our website.

              We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of data, damage or loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with your use of our website (including without limitation, any such loss arising out of or in connection with any order placed on the website, whether or not accepted by us).

              You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you. We may terminate your use of our website immediately if we consider that you have breached these Terms and Conditions.

              Security of Transactions

              We take your security seriously and encrypt consumer data, such as credit card numbers, when you order directly through our website. We transfer the encrypted data over the Internet using secure socket layer (SSL) technology so that your online shopping experience is safe and secure.

              Security of e-mail correspondence

              Our website also invites you to contact us via e-mail, through the 'Contact Us' page. E-mail correspondence is free format text and cannot be encrypted; therefore it is not a secure means of communication. Please do not send sensitive information, such as credit card information, through e-mail.

              Internet Security

              Although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the Internet, we cannot absolutely guarantee the security of your information provided over the Internet and cannot be responsible for this.

              Keeping your information up to date?

              We do our best to ensure that the information we hold is as accurate and as up to date as possible. Please e-mail us info@luxuryyachtcharters.co.za to notify us of any changes to the information you have previously given to us, or if you are aware of any inaccuracy in the information we hold about you.

              Do we share your information with others?

              We may need to pass your information on to others solely to enable us to provide you with the items you have ordered from us (postage /shipping companies).

              What do we do with your information?

              We do not have affiliate relationships with other companies and will not give your information to anyone other than a South African courier or postal service, who will need to know your delivery address and your telephone number so they can process your order.  

              By giving Luxury Yacht Charters your Personal Details you consent to this limited disclosure to allow us to make our services available to you.

              We may collect non-personal statistical data about the use of the website, such as sales, pages visited, times and volume of use of the services as well as traffic data. This statistical information does not include any information that can identify you personally or enable such third parties to contact you in any way.  If we change our policy on disclosure to others, we will inform you and give you the choice of opting out.

              We will also retain the information you provide us about yourself and details of any purchases you have made to enable us to offer products that are likely to interest you.

              How can you stop receiving marketing communications from us?

              If you wish to stop receiving marketing or market research communications from us or would like us to cease processing your information in any other way you can  e-mail us from our 'Contact Us' page info@luxuryyachtcharters.co.za

              Have you received e-mails from us?

              If you are on our e-mail mailing list you may have received e-mails from us about our products, special offers, competitions and other matters. Each e-mail we send contains an easy, automated way for you to stop receiving e-mails from us. If you wish to do this, simply follow the instructions shown at the end of any e-mail.

              Telephone calls with us

              Calls may be recorded for monitoring our customer service standards and for security.

              Data Protection Legislation

              We comply with the Data Protection Act 1998 in respect of any information we hold.

              Jurisdiction

              Our website is controlled and operated in South Africa. These Terms and Conditions, and all matters connected with any order you place on our website, are governed by South African law and you agree to submit to the exclusive jurisdiction of the South African courts in relation to all matters connected with, or arising out of, our website or any order you place with us on it.

              General

              We may change our Terms and Conditions at any time. In the event of any of these Terms and Conditions proving to be invalid or un-enforceable the remainder of these terms and conditions will still continue to have full force and effect.

              Still have questions?

              E-mail info@luxuryyachtcharters.co.za or phone us on +27 (0) 81 433 4041 for more details.